FAQS
Frequently Asked Questions (FAQs)
1. What is cleanyourspace.shop?
cleanyourspace.shop is an online store that specializes in offering high-quality home and cleaning products. We provide a wide range of household cleaning items, personal care products, kitchen essentials, eco-friendly cleaning agents, and more, all aimed at helping you create a cleaner, healthier living space.
2. Are your products eco-friendly?
Yes, we prioritize sustainability. Most of our cleaning products use biodegradable ingredients, and we strive to minimize harmful chemicals. Additionally, we offer a variety of eco-friendly alternatives, such as reusable cleaning tools and biodegradable packaging, to help reduce environmental impact.
3. How can I purchase products from your store?
You can easily browse our selection of products on our website at cleanyourspace.shop. Simply select the items you want, proceed to checkout, choose your preferred payment method, and complete your purchase.
4. Do you offer international shipping?
Yes, we do offer international shipping. We currently ship to many countries and regions. Shipping fees and estimated delivery times will vary depending on your location, and you can view this information at checkout.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and local payment options available in certain regions. You can choose your preferred payment method at checkout.
6. Can I return a product if I'm not satisfied?
We want you to be completely satisfied with your purchase. If you're not happy with a product, you can request a return within 30 days of receiving the item. Please ensure the product is unused and in its original condition with packaging. For more details, please refer to our Return & Exchange Policy page.
7. How do I clean and maintain my cleaning products?
Most of our cleaning products come with instructions on use and care. Please follow the guidelines on the product labels for proper maintenance. If you have any questions or need additional assistance, feel free to contact our customer service team for specific advice.
8. Are your cleaning products safe for pets?
Many of our cleaning products are pet-friendly and made with natural, non-toxic ingredients. However, some products may contain stronger cleaning agents. After use, please allow surfaces to dry and ensure pets are not in contact with recently cleaned areas. For pet owners, we recommend choosing our specially designed pet-safe cleaning products.
9. Do your products contain allergens?
We aim to minimize allergens in our products, but some cleaning agents may contain fragrances, alcohol, or other ingredients that could cause an allergic reaction in rare cases. We recommend checking the ingredient list before use, especially if you or your family members have known sensitivities. We also offer fragrance-free and hypoallergenic options.
10. How can I track my order?
Once your order has been shipped, we will send you an email with tracking details. You can use the tracking number to check the status of your shipment on the carrier’s website.
11. What are the features of your cleaning products?
Our cleaning products generally have the following features:
- Natural ingredients: We aim to reduce the use of chemicals by relying on plant-based extracts and other natural components.
- Effective cleaning: Our products efficiently remove grease, dirt, and everyday household messes.
- Non-toxic & safe: Free from harmful chemicals that are harmful to health or the environment.
- Multi-functional: Suitable for use in kitchens, bathrooms, floors, and other household cleaning needs.
12. Can I become a supplier for your store?
We are always looking for new suppliers and partners. If you are interested in becoming one of our suppliers, please visit the Supplier Application Page on our website to submit your information. Our team will get in touch with you.
13. How can I contact customer service?
If you have any questions or need assistance, you can reach out to our customer service team in the following ways:
- Email: support@cleanyourspace.shop
- Live Chat: Visit our website and click the “Live Chat” button in the bottom-right corner to start a conversation.
14. Do your products come with a warranty?
Yes, all of our products are covered by a quality guarantee. If you receive a defective item, please contact us within 7 days of receiving your order, and we will assist you with a return or exchange.
