Return & Refund
Return & Refund Policy
Thank you for choosing cleanyourspace.shop! We want you to be completely satisfied with your purchase. If you encounter any issues or are not satisfied with the products you ordered, we offer a simple and hassle-free return and refund process. Please review the following return and refund policy when making a purchase.
Return Policy
Return Window
You can request a return within 30 days of receiving your item. Please ensure the product is unused, in original condition, and includes all packaging. Certain items such as opened food products or personal care items may not be eligible for return, so please check the product page for specific details.
Return Conditions
To ensure your return is processed smoothly, please note the following:
- The product must be in its original, unused, and undamaged condition.
- The product must have its original packaging and tags.
- The return must be accompanied by proof of purchase (such as the order number or receipt).
How to Request a Return
If you wish to return an item, please contact us via:
- Email: support@cleanyourspace.shop
- Live chat: Visit our website and click the “Live Chat” button in the bottom right corner to get in touch with us.
When submitting your return request, please provide the following information:
- Order number or proof of purchase
- Detailed information about the product being returned
- Reason for the return
Return Shipping Costs
Unless the item is defective or incorrect, return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service for returns to avoid loss of your return package.
Special Items
Some items may not be eligible for return, such as opened cleaning products, personal care items, food, or custom-made products. Please check the return policy for these specific items before purchasing.
Return Window
You can request a return within 30 days of receiving your item. Please ensure the product is unused, in original condition, and includes all packaging. Certain items such as opened food products or personal care items may not be eligible for return, so please check the product page for specific details.
Return Conditions
To ensure your return is processed smoothly, please note the following:
- The product must be in its original, unused, and undamaged condition.
- The product must have its original packaging and tags.
- The return must be accompanied by proof of purchase (such as the order number or receipt).
How to Request a Return
If you wish to return an item, please contact us via:
- Email: support@cleanyourspace.shop
- Live chat: Visit our website and click the “Live Chat” button in the bottom right corner to get in touch with us.
When submitting your return request, please provide the following information:
- Order number or proof of purchase
- Detailed information about the product being returned
- Reason for the return
Return Shipping Costs
Unless the item is defective or incorrect, return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service for returns to avoid loss of your return package.
Special Items
Some items may not be eligible for return, such as opened cleaning products, personal care items, food, or custom-made products. Please check the return policy for these specific items before purchasing.
Refund Policy
Refund Method
Once your return is approved and the product is successfully received, we will process your refund. The refund will be issued to the original payment method used, typically within 5-7 business days after the returned item is inspected.
Refund Amount
The refund amount will be based on the actual purchase price of the product, minus any return shipping fees (if applicable). If the product is defective or we made an error with your order, return shipping costs will be covered by us.
Refund Delays
Please note that the refund processing time may be affected by your bank or payment provider. In some cases, it may take longer for the refund to reflect in your account. If your refund is delayed, please contact your payment provider for further assistance.
Refund Method
Once your return is approved and the product is successfully received, we will process your refund. The refund will be issued to the original payment method used, typically within 5-7 business days after the returned item is inspected.
Refund Amount
The refund amount will be based on the actual purchase price of the product, minus any return shipping fees (if applicable). If the product is defective or we made an error with your order, return shipping costs will be covered by us.
Refund Delays
Please note that the refund processing time may be affected by your bank or payment provider. In some cases, it may take longer for the refund to reflect in your account. If your refund is delayed, please contact your payment provider for further assistance.
Exchange Policy
Currently, we do not offer direct exchanges for products. If you wish to exchange an item for a different product or size, please return the original product and place a new order for the desired item once the refund has been processed.
Damaged or Incorrect Items
Damaged Items
If you receive a damaged product, please contact us within 7 days of receiving the item. Provide photos of the damaged product along with your order number, and we will arrange for a refund or replacement.
Incorrect Items
If we mistakenly send you the wrong item or the item is defective, we will cover the return shipping costs and provide you with either a refund or a replacement, based on your preference.
Damaged Items
If you receive a damaged product, please contact us within 7 days of receiving the item. Provide photos of the damaged product along with your order number, and we will arrange for a refund or replacement.
Incorrect Items
If we mistakenly send you the wrong item or the item is defective, we will cover the return shipping costs and provide you with either a refund or a replacement, based on your preference.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please feel free to contact our customer service team:
- Email: support@cleanyourspace.shop
- Live chat: Visit our website and click the “Live Chat” button in the bottom-right corner to start a conversation with us.
We are committed to providing excellent service and ensuring that your shopping experience is smooth and worry-free.
Thank you for choosing cleanyourspace.shop. We look forward to serving you!
